Key Features:
Service Level Agreements
Enforce response times, coverage schedules, callbacks, assignment, PM’s and escalation rules
Improve contract visibility and concession tracking
Create contracts to meet business specific requirements
Manage contract line items at the customer, site, product or asset level
Establish invoicing rules for advance, arrears, full or partial period billings
Conduct Collobration session among leadership, management and other stakeholders
Provide legal document support for any dispute resolution or contract related issues